Guide · Legal & Professional Services · By the AutoScribble Team · Published 22 September 2026
How to explain the conveyancing process with an animated video
Short answer
Base the video on your existing client guide, state the jurisdiction (for example England and Wales), and walk through the main stages — instruction, searches and enquiries, mortgage offer, exchange, completion and post-completion — in about two minutes. Explain exchange and completion clearly, add a ‘general information, not legal advice’ line, and have a supervising solicitor approve the script.
Who this guide is for
Conveyancing solicitors, licensed conveyancers and law-firm marketing teams. It's part of our legal & professional services resources.
What you'll need
- Your client guide to buying or selling
- Typical timescales you're comfortable stating
- Supervising solicitor for sign-off
Step by step
- 1
Name the jurisdiction
Processes differ in Scotland and Northern Ireland.
- 2
Use your stages
Match the stages in your client updates so clients recognise them.
- 3
Explain exchange vs completion
It's the most common source of confusion.
- 4
Avoid firm timescales
Say ‘often’ or ‘usually’ and explain what causes delays.
- 5
Disclaimer and sign-off
General information only; solicitor approves.
Illustrative storyboard: buying a home in England and Wales
| Stage | Drawing | Narration |
|---|---|---|
| Instruction | A handshake and a folder | Once your offer's accepted, you instruct us and we open your file. |
| Searches and enquiries | Magnifying glass over a map | We check the legal title, order local searches and raise questions with the seller's solicitor. |
| Mortgage offer | A bank building and a letter | Your lender confirms your mortgage offer. |
| Exchange | Two contracts swapped, padlock | At exchange, the contract becomes legally binding and a completion date is fixed. |
| Completion | Keys changing hands | On completion day, the money moves and you collect the keys. |
| After completion | Stamp and land registry building | We pay any Stamp Duty Land Tax due and register you as the owner. |
Illustrative example written for this guide.
Copy the AutoScribble prompt
Complete prompt
Create a 2-minute landscape whiteboard video explaining the stages of buying a home in [jurisdiction] for first-time buyers, following only the stages in our client guide below. Define each legal term in plain English, clearly explain the difference between exchange and completion, don't promise timescales, and end with: 'This video is general information, not legal advice — please speak to your solicitor about your purchase.' [Paste client guide]
Common mistakes
- Omitting the jurisdiction
- Promising timescales
- Confusing exchange with completion
Review before publishing
- Jurisdiction stated
- Stages match your process
- Disclaimer included
- Solicitor approved
Questions
Can this reduce 'what's happening?' calls?
It can help clients understand the stages. Send it at instruction and link it in progress updates.
Sources and further reading